Get in Touch With Us
This is the page to use if you want to reach the editorial team behind Non Gamstop Casinos. We publish research-based reviews of free spins no deposit casinos not on GamStop and related offers, and we read every message that arrives. Below you will find how to contact us, what we can realistically help with, how long a reply usually takes, and — importantly — which problems need to go to the casino or to an independent support body instead of to us.
Email is the only channel we operate: [email protected]. There is no phone line and no live chat, because we are a publisher rather than a gambling operator. We cannot see your casino account, your balance, your bonus status or your withdrawal queue.
What we can help with, and what we can't
| Send it to us | Send it to the casino or a support body |
|---|---|
| Factual corrections to a review or guide | A pending or rejected withdrawal |
| Out-of-date bonus terms you have spotted | KYC or source-of-funds document requests |
| Questions about how wagering requirements or free spins work in general | Account closure, self-exclusion or deposit limits on a specific site |
| Suggestions for topics or casinos to research | A formal complaint about an operator's conduct |
| Partnership and commercial enquiries | Help with gambling that has stopped being enjoyable |
That split matters. We have no authority over any operator listed on this site and no ability to release funds, overturn a bonus forfeiture or unlock an account. Anyone telling you otherwise is misleading you.
How our listings are funded
We should be plain about this before you read any further. Non Gamstop Casinos may earn commission when a reader opens an account through a link on this site. That relationship does not buy a position in our rankings, and it does not change what we write about a casino's weaknesses. Editorial ratings are our own assessment based on published terms and public information — they are not customer review scores, and we have not deposited, played or withdrawn at any of these sites.
Casinos readers ask about most
A large share of the messages we get concern the free spins and welcome packages advertised by the operators we cover. Three come up far more often than the rest, so here is what we can tell you about each — including the parts the headline figure leaves out.
Betmica — the biggest advertised package, and the most questions
Betmica sits at the top of our list with an editorial rating of 10.0, largely because its advertised welcome offer of 570% up to £5,700 plus 270 free spins is the broadest headline on the page in both cash match and spin count. Readers usually email to ask whether that figure is realistic. Our honest answer: a percentage that large is structured to be claimed across a series of deposits rather than in one go, and the maximum cash you can convert from bonus play is governed by the operator's own terms, not by the headline. Check the wagering multiplier, the maximum bet allowed while a bonus is active, the expiry window and the cashout cap before you deposit anything. The limitation worth stating clearly is that a very large percentage offer almost always carries proportionally heavy playthrough, so the effective value is much smaller than £5,700 suggests.
Kikibet — high spin count on a GBP-denominated offer
Kikibet is rated 9.9 and advertises 350% up to 5,555 £ with 300 free spins. It appears here because the offer is quoted in pounds and carries one of the larger spin allocations among the sites we cover, which matters if free spins rather than the cash match are what you are actually after. The practical check is which slots the spins are restricted to, what each spin is valued at, and whether winnings from spins are paid as bonus funds with their own wagering. The drawback: a 350% match on a deposit large enough to approach the ceiling is a substantial commitment of your own money, and free spin winnings are frequently capped separately from the main bonus.
Betninja — a flatter, simpler structure
Betninja carries a 9.8 rating and advertises £1,000 plus 100 free spins to all new players. We include it because the offer is stated as a fixed amount rather than a multiplier, which tends to make the terms easier to read and easier to compare. Smaller headline, fewer moving parts. The limitation is exactly that: if you are looking for the largest possible spin allocation, the 100 spins here are modest against the 270 or 300 advertised elsewhere on this list, and a flat £1,000 offer may still carry the same wagering multiple as a larger percentage deal.
Where the rest sit
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| WinnerIsland | Up to €1,000 + 100 free spins | 9.8 |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.8 |
| Smash Casino | 600% up to €10,000 slots package | 9.8 |
| Nightluck | 805%, €6,400 + 280 free spins | 9.8 |
| CoinPoker | 150% up to $2,000 | 9.6 |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.6 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.5 |
Note the currencies. Several of these offers are denominated in euros or dollars. If your account is not held in GBP, currency conversion applies on both deposits and withdrawals, and your bank or card issuer may add its own margin. Full write-ups sit on our ranked list of non GamStop casinos.
Money questions we answer by email
We do not take payments from readers and we charge nothing for anything on this site. What readers ask us about instead is how money moves at the casinos themselves, so here is the general picture. Minimum deposits at offshore sites typically start in the region of £10 to £20, though bonus-qualifying minimums are often higher than the site's floor — claiming a free spins or deposit bonus can require more than a standard deposit.
- Debit cards — the most common route for UK players. Credit cards are banned for gambling in Great Britain, and some UK issuers decline gambling transactions to offshore sites outright.
- E-wallets — fast in both directions where accepted. PayPal availability at casinos outside the UK Gambling Commission's remit is limited and should never be assumed; check the cashier before you deposit.
- Bank transfer — usually the slowest, and the method most likely to attract an intermediary fee on an international payment.
- Cryptocurrency — offered by a number of offshore sites, including for poker-led brands such as CoinPoker. Settlement is quick, but you carry the exchange-rate risk and there is no chargeback route.
Withdrawal timings vary widely and advertised speeds are operator claims, not results we have measured. Expect identity verification (KYC) before a first payout, and be prepared for source-of-funds checks on larger sums. Weekly and monthly withdrawal caps are common at offshore casinos and are one of the most frequent causes of the complaints readers write to us about.
What these sites actually offer
When people email asking "what can I play there", the catalogues generally break down into a few categories. Slots dominate, ranging from low-volatility titles that pay small and often to high-volatility games and progressive jackpots where the swings are severe. Return to player (RTP) is published per game by most reputable software providers and is worth checking, since some operators run lower-RTP versions of the same title. Table games cover blackjack, roulette and baccarat in both software and live-dealer formats, with live rooms streamed from studios and staffed by real croupiers. Almost everything is playable on mobile browsers now, though live dealer tables are the most bandwidth-hungry part of any casino.
One detail that catches people out: game contribution to wagering. Slots usually count 100% towards clearing a bonus, while blackjack and roulette often count 10% or less — and at some sites live dealer play is excluded from bonus wagering entirely.
Sportsbooks running alongside the casino
Several operators on our list run a sportsbook beside the casino, and readers sometimes contact us confused about how the two interact. Typically there is a shared wallet, so a balance moves between casino and sports betting, but bonuses rarely cross over — casino free spins cannot normally be spent on football, and a sports free bet will not clear casino wagering. Sportsbooks cover pre-match and in-play markets, accumulators, bet builders, cash-out and, increasingly, esports. Free bets usually attach a minimum qualifying odds condition, often around 1.50 in decimal terms, and stake is not normally returned with winnings. Those are different terms from the casino side of the same account, and you should read them separately.
Eligibility, licensing and what it means for you
You must be 18 or over to gamble in Great Britain. Casinos described as "not on GamStop" are not licensed by the UK Gambling Commission — they hold overseas licences, commonly from jurisdictions such as Curaçao, and accepting British customers is not the same thing as being authorised to serve them. The practical consequence is that the Commission's consumer protections, its complaints escalation route and its alternative dispute resolution schemes do not apply to your account. If a dispute arises, you are dealing with the operator's own complaints procedure and, beyond that, whatever oversight the licensing jurisdiction provides. We cannot describe any of these sites as completely safe and we never guarantee a withdrawal.
GAMSTOP is the free self-exclusion scheme covering operators licensed in Great Britain, with exclusion periods of six months, one year or five years. Registering with it does not block offshore sites, which is precisely why these casinos remain reachable. If you have self-excluded and are now looking for ways around it, please stop and consider why. Blocking software installed at device or bank level, and deposit or loss limits set before you play, are far more effective than willpower alone. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day. If you contact us about this, we will point you there rather than to a casino.
How we assess the casinos we list
- We read the published bonus terms in full — wagering multiple, maximum bet, expiry, cashout cap, game contribution.
- We check the cashier for GBP support, deposit minimums, stated withdrawal limits and any fees disclosed.
- We check licensing claims against the stated regulator, and record where claims cannot be verified.
- We record the software providers and game categories a site actually carries.
- We re-check listings periodically and date time-sensitive findings. This page was last reviewed on 26 September 2026.
We have not played at, deposited with or withdrawn from any listed operator. Everything above is research and review, not testing. Commission never decides position.
Writing to us — what helps
- Name the page or casino you are asking about, and paste the line you think is wrong.
- For a terms discrepancy, tell us the date you saw it — offers change without notice.
- Skip account numbers, card details and copies of ID. We have no use for them and do not want them.
- Tell us upfront if your message is commercial, so it reaches the right inbox.
We aim to reply within two working days. A real person reads your message. If your enquiry is something only the operator can resolve, we will say so plainly rather than leaving you waiting.
If you would rather look for the answer first, start with our comparison of free spins and welcome offers — a good share of the questions that reach this inbox are already answered there. Otherwise, the address is [email protected], and we are happy to hear from you.